The day after his keynote, Matt and Amy offered two workshops. The morning workshop covered methods for analyzing user data and the afternoon session covered techniques for gather data on library spaces. The slides for each of these sessions are below.
These resources offer an introduction to user experience.
Here are some free tools that will help you to test your websites and services.
Harvard also has a number of UX testing tools that are available for library staff to borrow to run tests at their libraries. Below is a partial list of these resources, but feel free to contact Amy Deschenes (firstname.lastname@example.org) or check out the User Research Center's website for more details about what is available.
Here are a variety of resources that will help you to keep up-to-date with best practices in library user experience.
Harvard has access to an abundance of resources on User Experience design and practice. Most of the books are available online via Safari Books Online.